Now they transfer me to customer service. Before when I didn’t get a paper I would call and it would be a matter of seconds on the phone and they would bring the paper later. I’ve been very disappointed with customer service. At this point, I have no idea if my new credit card number I gave, man in customer service has been accepted and I will get a paper or not. I thought all was well.ĭon’t you call or communicate once there is a payment problem? I had no idea. I gave a man on the phone a new credit card number. I had lost my credit card and received a new one. Sometime ago I received a letter from LJR that they had an invalid card number. I called again, and again difficulty understanding the customer service rep but after some time was told by paper would not be delivered for nonpayment. ![]() We did not, nor did we save one on the 23rd. I called on the 22nd and after difficulty understanding the customer service person was told we would receive the paper that day. We did not receive a paper Wednesday or Thursday, February 22 and 23. I have difficulty understanding them at all. Unfortunately, the person in customer service does not speak. Lately when I call the automated voice refers me to customer service as they can see I’ve had numerous delivery problems. Then I call LJS and sometimes receive it later in the day. The last year or more our paper is late or is not delivered at all. ![]() We have subscribed to the Lincoln journal star for many years.
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